https://www.elizabethpremer.com/home daily 1.0 2024-09-27 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/ed0109ee-4040-4228-93b6-318417db8137/Siemens_logo.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/4cdd5c31-af3e-4d52-8cf7-8a05f91fe266/CDK_global-logo.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/70d043c0-0aac-4b87-b653-fab636622ac4/Cisco_logo.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/15f33261-c87e-46f3-9b7c-7d97ddd13ae5/lizz-headshot+2024.jpg https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/50ac25a7-611b-42ca-b1b2-343c97faded3/cbt-nuggets-logo.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/695f500e-9321-4ea1-a11b-7c859580932f/Mockup+-+Community.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/1715762219313-6VN4OIFQFP10PF6J5KQ2/Newsroom-mockup-PR.jpeg https://www.elizabethpremer.com/about daily 0.75 2024-06-06 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/eeaeed89-3cd0-486c-81fa-3fd95806a842/cake-katie-round.jpeg https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/e569e04d-33f1-4336-bc26-e02105b61e2d/cake-mardi-gras-king.jpeg About One of my fancy bakes! A mardi gras king cake in the shape of a royal crown on a fluffy pillow. 99.9% edible! https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/0b5fe495-0c8b-439e-babb-8ccee098ce6e/the+girls.jpeg About Spending quality time with my adopted sisters and nieces. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/b4a65286-6979-46da-bccc-d40ba1fb61dd/lizz-mario-land.jpeg About Super Mario Land! I guess I'm a bit taller than Mario, eh? https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/a6236b38-bab7-4ea3-a3f3-93b33be11f99/rainy-walk.jpeg About A rainy day walk with my adorable pupper, Bridget, a Decker Rat Terrier. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/7de97a7a-6b1e-4b94-a6be-d17b8d81e01c/w-jc-bgame.jpeg About Golden State Warriors game with mah boo. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/9e0af1e4-4a03-4b14-b0e6-ea5a9417a967/plant-babies.jpeg About I'm growing guava, persimmon, and calamansi from seed! 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https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/1761617185208-UQMOOHLEX4HZK16FSBNM/unsplash-image-fDoHUtStzJA.jpg https://www.elizabethpremer.com/bakery-menu/bread monthly 0.5 2025-10-28 https://www.elizabethpremer.com/bakery-menu/muffins monthly 0.5 2025-10-28 https://www.elizabethpremer.com/bakery-menu/pastry monthly 0.5 2025-10-28 https://www.elizabethpremer.com/bakery-menu/p/bear-claw monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/0b86e32d-37c3-4c71-bf96-82087ee89ec6/bear-claw.jpeg Bakery Menu - Bear Claw - bear-claw.jpeg https://www.elizabethpremer.com/bakery-menu/p/matcha-croissant monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/4316d9fa-688a-4c48-8051-cb89098fbbb7/croissant3.jpg Bakery Menu - Matcha Croissant - croissant3.jpg https://www.elizabethpremer.com/bakery-menu/p/chocolate-croissant monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/a6199b9d-1fbf-4ccc-85f7-28bc98465a24/croissant2.jpg Bakery Menu - Chocolate Croissant - croissant2.jpg https://www.elizabethpremer.com/bakery-menu/p/croissant monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/90ce4cbb-af6a-4c5d-bf9a-3ce0a17c803b/croissant1.jpeg Bakery Menu - Plain Croissant - croissant1.jpeg https://www.elizabethpremer.com/bakery-menu/p/ciabatta-loaf monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/e394d474-f0cd-4ff1-a7e1-e1288eccb52c/bread2.jpg Bakery Menu - Ciabatta Loaf - bread2.jpg https://www.elizabethpremer.com/bakery-menu/p/sourdough-hearth-loaf monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/f6631c52-fae5-4d26-9ace-d685916e0839/bread1.jpg Bakery Menu - Sourdough Hearth Loaf - bread1.jpg https://www.elizabethpremer.com/case-studies daily 0.75 2025-04-09 https://www.elizabethpremer.com/case-studies/site-redesign monthly 0.5 2024-08-20 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/a1d24507-0ea5-4bf3-9752-3471ef337036/Newsroom-comp-audit-mobile.png https://www.elizabethpremer.com/case-studies/community-research monthly 0.5 2024-07-22 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/0c5d03fb-2833-4576-bcf4-2a7e0ee03c22/Community+with+tour.jpg https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/6af45004-4b5d-4220-980b-04d93222fa40/image-asset.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/9c5bae00-7c91-4614-abc4-bf6b4bde2bac/affinity+cluster+-+this.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/5a42b96a-ba47-414f-8b3e-28380315eb0d/Community+-+Stakeholder+Insights https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/1715144907061-08CUC0LB05XA4E5OLL33/CX%2BHeuristic%2BEvaluation%2B-%2BCommunity%2BPortfolio%2B-%2BRedacted%2B-%2BFirst%2BImpressions.jpg Portfolio - Engaging online Community members 20.2% more after a full site redesign Community Heuristic Evaluation First Impressions of the site prior to research and redesign https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/3161f45a-22e5-4ebc-b546-efa986de44b6/Community+Onboarding+-+Tours+-+on+AG+tenant.jpg Portfolio - Engaging online Community members 20.2% more after a full site redesign Onboarding Options - Info Alert, Walkthrough, Tour Modal, Release Notes https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/3923fc7f-d1e8-4073-b9f1-730de7b7f138/Stakeholder+communication+-+screenshot+1.png Portfolio - Engaging online Community members 20.2% more after a full site redesign My communication style including stakeholders on a series of interviews. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/602a533a-a71e-4272-a6a7-69eb0fc47f50/CX+Heuristic+Evaluation+-+Community+Portfolio+-+Redacted+-+Home+Page.jpg Portfolio - Engaging online Community members 20.2% more after a full site redesign Community Heuristic Evaluation First Impressions. It's important to point out what's already good, in addition to what can be improved. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/75e0b5a5-c668-4af5-8229-0b78a89c87c9/Community+Onboarding+-+Tours+-+small+-+redacted.jpg Portfolio - Engaging online Community members 20.2% more after a full site redesign Small Option - For presenting an update that doesn't greatly affect the customer's flow https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/e7d9cf05-d90c-4291-afd1-f4bfd533d5f2/Community+Onboarding+-+Tours+-+med+-+redacted.jpg Portfolio - Engaging online Community members 20.2% more after a full site redesign Medium Option - For presenting a single update that will greatly improve the customer's experience https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/f10c2af6-e0ce-4708-99f8-f68069816153/Community+Onboarding+-+Tours+-+large+-+redacted.jpg Portfolio - Engaging online Community members 20.2% more after a full site redesign Large Option - For presenting high value updates and big changes https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/c9ec6a38-3141-4d91-94b9-4fbbc992a379/stakeholder+communication+-+screenshot+2.png Portfolio - Engaging online Community members 20.2% more after a full site redesign My communication style informing an executive stakeholder on various research insights and design demo. https://www.elizabethpremer.com/case-studies/newsroom-redesign monthly 0.5 2024-07-22 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/b2d21fda-ab25-4ed9-84f8-25a7a8f42974/Usage.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/a1d24507-0ea5-4bf3-9752-3471ef337036/Newsroom-comp-audit-mobile.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Competitive Audit (Mobile shown only) for Newsrooms including Autodesk, Altium, and Solid Edge, and one personal favourite, the New York Times. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/9a0e3bc2-9e56-4e86-85bf-c5d5c939ee51/Horizontal+Card-4.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Enhanced the Horizontal Card component to allow vertical stacking–rather than the previous constraints for only side-by-side & up to 3 cards only. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/f8488f1c-bc0b-42ad-b8d2-e1476d2852f8/image.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Annotated paper prototype of the Newsroom landing page. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/2ed09c98-62e5-47f1-8b66-4809b4c687a4/00Newsroom-Desktop-Overview+-+Phase+2.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Phase 3 designs for the Newsroom Home Page, complete with filter component, social media feed component, and enhanced horizontal card component. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/825e2f04-ef1a-4bf6-af9a-f58668c87005/Horizontal+Card-1.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom This allowed the Content Manager to add more of the highly relevant Press Releases and Customer Stories they wanted to showcase to customers. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/53fa784f-9545-4504-a101-4e3bdd241d7e/image+%281%29.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Paper prototype of the Newsroom Resources page. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/bd90b0b2-daec-462f-b675-c8b16da975c4/00+Newsroom-Desktop-Press+Release+-+Phase+2.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Phase 3 Newsroom individual Press Release page, including enhanced social media share component, article tags, and full-bleed, high-resolution image. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/61a51179-6e0b-4ee8-b360-94f1cdb5fe01/00OLD-Newsroom-Desktop-main.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Original Newsroom Home Page. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/000d65fe-1703-4ec9-90f9-77f8a7a28b60/image+%283%29.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Paper prototype of the Newsroom horizontal card component, an enhancement to the existing card component. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/76309f7d-6c85-4f84-8e22-41329f61cde8/00OLD-Newsroom-Desktop-Further+Reading+2.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Original design of the individual Press Release pages. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/a2ce9dec-fab2-4485-a244-6e04efb5c896/Screenshot+2024-05-15+at+3.56.53%E2%80%AFAM.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Low-to-medium-fidelity wireframes of the Newsroom landing page, the Home Page. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/49d3215d-3a56-4be7-b1d3-da93b142b005/Screenshot+2024-05-15+at+3.57.40%E2%80%AFAM.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Low-to-medium-fidelity wireframes of the Newsroom individual Press Release pages. Phase 1, which included MVP and no high-resolution images or modern UI. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/317bbd3d-1475-49e1-b0ed-2abf6e2c9f14/Screenshot+2024-05-15+at+3.58.24%E2%80%AFAM.png Portfolio - How site redesign transforms corporate articles into an award-winning enterprise Newsroom Medium-fidelity wireframe of the ideal-state of Newsroom's new individual Press Release pages; Phase 3. https://www.elizabethpremer.com/case-studies/chat monthly 0.5 2024-10-11 https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/766e86d0-f890-4438-b953-6ae33d3683e6/Chat+Mockup.jpg https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/9bc1077c-1fca-4737-899e-1af1f5513d5c/Screenshot+2024-09-12+at+2.21.01%E2%80%AFAM.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/9bc1077c-1fca-4737-899e-1af1f5513d5c/Screenshot+2024-09-12+at+2.21.01%E2%80%AFAM.png https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/68fd9d3f-4ff1-4a14-b289-fa0ec287f045/Chat+Slide+1+-+Changes+that+bring+big+wins.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Chat improvement recommendations that will bring big wins, including low hanging fruit (simple to implement quickly) and slightly more resource-heavy changes. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/61ce4891-57eb-4894-a002-89a4503c7901/Benchmark+Slide+-+1.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Benchmark to track metrics - Including First Response Time, First Contact Resolution, Number of chats, and more... https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/38901f1f-c07d-4568-bb16-b218cf8f8bcd/Refiner+Data.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Real quotes from customer surveys on the marketing site, using Refiner (survey software for SaaS and digital products). https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/ecc2f715-5481-45cf-8d7b-a0c496842317/Chat+-+Top+Usability+Issues.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Top Chat Usability Issues - My recommendations of top priority and/or top severity issues https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/01b3118c-5bc5-4e9c-86d4-01e9371522e6/Chat+-+User+Flow+-+Ravi.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Chat flow of Prospective Customer Ravi who rejected cookies when first visiting site and is now unable to use Chat. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/28a2d3ba-f0b1-4d43-bfca-4ece4d73bb6f/Chat+Slide+-+Match+between+system.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Heuristic #2: Match Between System and the Real World https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/75560b82-3234-41c9-b73c-d992a7e4751c/Benchmark+Slide+2.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Benchmark to track metrics - Integrating live chat with the CRM would allow popular customer inquiries to be answered quickly and efficiently. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/f409db42-9837-4600-9dd8-37c2a32772e7/Chat+-+User+Flow+-+Jim.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Chat flow of Existing Customer Jim who accepted cookies when visiting the site and enters Chat via Contact Us page after hours. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/5b7a2d99-6088-4f10-a7eb-1c5674f4e11f/Chat+Slide+-+User+Control+and+Freedom.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Heuristic #3: User Control and Freedom, Score = 4 (Critical Usability Problem due to customer being unable to perform their task) https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/3a353d39-062b-4bc2-aa4f-f51a069639e8/Benchmark+Slide+3.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Benchmark to track metrics - Keeping response times low builds trust with customers, as does asking customers for feedback in a timely fashion and appropriate manner. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/05589406-a4aa-4417-9ef6-896ef6b84893/Chat+-+User+Flow+-+Jules.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Chat flow of Prospective Customer Jules who accepted cookies when visiting the site, and enters Chat via the orange Chat button on home page. https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/8b980aed-423a-4469-86bc-f1480c5a2b1c/01+Chat+HE.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Competitive Heuristics for Siemens, Autodesk, Amazon, Adobe https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/d7dea154-76c3-4951-ab9f-eab03c5ba158/Chat+Slide+-+Consistency.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Heuristic #4: Consistency and Standards, Score = 3 (Severe Usability Problem, Potential impact on task completion, but a workaround exists) https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/45f1be62-6e79-4c19-a9ee-f32276bc7d74/02+Chat+HE.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Competitive Heuristics for Siemens, Autodesk, Amazon, Adobe https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/ea00f953-063d-4338-9258-ce229af5beb8/Chat+Slide+-+Error+Prevention.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Heuristic #5: Error Prevention, Score = 2 (Minor Usability Problem, No impact on task completion, but slows down / irritates customer) https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/c5700398-e3d4-455f-9d2c-c366d4b28d39/03+Chat+HE.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Competitive Heuristics for Siemens, Autodesk, Amazon, Adobe https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/46641158-c556-435d-ab35-322aa27f1d75/04+Chat+HE.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Competitive Heuristics for Siemens, Autodesk, Amazon, Adobe https://images.squarespace-cdn.com/content/v1/6626a1fdcfb2163d75e0ef01/9f8ab657-e347-4e4f-a74d-3e05716d752d/Chat+Slide+-+Recognize+Diagnose.jpg Portfolio - Improving Enterprise Chat Through Strategic Research Heuristic #9: Help Users Recognize, Diagnose, and Recover from Errors, Score = 3 (Severe Usability Problem, Potential impact on task completion, a workaround exists)